Troubleshooting
Description
When the machine stops, every minute counts. We analyze faults by phone, remote access or on site – on our machines and on third-party equipment –, fix the cause and make sure the same fault does not come back.
Features
- Initial diagnosis by phone and secured remote access to controller and HMI
- On-site deployment with agreed response times, also for third-party equipment
- Fault analysis in PLC, robots, drives, safety technology and fieldbus
- Root cause elimination instead of symptom treatment, with documentation of the change
- Spare parts procurement and alternatives for discontinued components
- Service agreements with guaranteed response times
Industries
- Automotive and supplier industry
- Mechanical and plant engineering
- Food and packaging industry
- Metal processing